Operator Communication: 3-Part Webinar Series

Stakeholder Outreach, Crisis Communication and Protection of Critical Infrastructure Information

Webinar I: Managing Pipeline Development Risk in a Risky Environment! Proactive and Thoughtful, Stakeholder Outreach :: Tuesday, June 13, 2017 :: 90 Minutes

Webinar II: Responding to an Environmental and Enforcement Crisis in Today's Operating Environment :: Wednesday, June 14, 2017 :: 60 Minutes

Webinar III: Protection of Critical Infrastructure Information and Crisis Prevention/Crisis Management :: Tuesday, June 20, 2017 :: 60 Minutes

All webinars will take place at 12:00 p.m. central time zone ::1:00 p.m. eastern time zone :: 11:00 a.m. mountain time zone :: 10:00 a.m. pacific time zone

Webinar Series Overview 

In this new era, an operator’s communication strategy is a critical component to it organizational integrity. When done well, this integrity drives trust from stakeholders. In addition, in a post-Wikileaks world, improved information management can go far to protect asset integrity.

This series is about communication strategies across critical components of the organization and the public. We dive into outreach strategies in infrastructure development, accident and crisis management, as well as crisis prevention.

The goal is to help operators develop solid communication strategies to aid in multiple areas of the organization.

Webinar I :: Managing Pipeline Development Risk in a Risky Environment! Proactive and Thoughtful, Stakeholder Outreach ::Tuesday, June 13, 2017 :: 12:00 p.m. central time :: 90 Minutes

Project development across North America is becoming more complex and increasingly, controversial. Whether its oil & gas development, facilities, renewables, mining or infrastructure projects – the ability to bring development forward with predictable results is becoming quite unpredictable.

This has never been more the case that with pipeline development. Gaining regulatory approval, gathering the correct permits, completing rights of way and environmental review are no longer the only top priorities for pipeline companies planning to build out new infrastructure.

In this increasingly polarized environment, operators must find ways to better communicate with the public, governmental agencies, as well as within their own organizations; developing better, more proactive engagement as well as improving overall information management.

The goal of this stakeholder outreach training is to highlight best practices and strategies to include:

  • Forming a more comprehensive approach to better upfront planning and problem solving, including developing a smarter plan before you “open the barn door” on a project
  • Bridging the gap of trust and sharper political lines within society (which are leading to increased opposition)
  • Developing more thoughtful, creative communications across your stakeholder spectrum
  • Discussing how to best resource your project
  • The value of Stakeholder Information Management
  • Garnering senior leadership support and involvement
  • Developing a realistic timeline in this new era for how long a project really takes, knowing there is not a guaranteed “green light” at the end of the process
  • Tribal and First Nations engagement
  • Mitigating the flash points. Frictions are becoming more common, not less
  • As opposition increases, strategies for public meetings and engagement

Webinar II :: Responding to an Environmental and Enforcement Crisis in Today's Operating Environment :: Wednesday, June 14, 2017 :: 12:00 p.m. central time :: 60 Minutes     

Today's energy sector may see new opportunity and flexibility with the onset of the new administration, but as pressure appears to have diminished on the regulatory front, scrutiny of operations has risen elsewhere. Major environmental incidents be they catastrophic failures, large scale pollution incidents, or actual misconduct will continue to be scrutinized by the federal government under the new administration.

And at the same time, the environmental non-governmental Organization (NGO) sector is aggressively gearing up to challenge companies in ways beyond just litigation. Understanding and preparing for this operating environment are critical to avoiding crises and effectively responding to one if your company experiences such an event.

This webinar is instructed by former special agent and director of EPA's Criminal Investigation Division, Doug Parker. He will share some of the lessons he learned about effective approaches to mitigate risk in this sector, responding to such a crisis and how to position your company and employees in today's environmental compliance landscape.

Webinar III: Protection of Critical Infrastructure Information and Crisis Prevention/Crisis Management :: Tuesday, June 20, 2017 :: 12:00 p.m. central time :: 60 Minutes

Whether in day to day operations or throughout project execution, entities which are responsible for the nation's critical infrastructure submit information which could be useful to individuals who wish to do harm. These individuals may me home-grown or foreign, environmental activists or disgruntled stakeholders or folks who have other motivations. When infrastructure plans or engineering drawings fall into the wrong hands, they can lead to deliberate intent situations requiring crisis management and emergency response.

In a post-Wikileaks world, entities need to be aware of how to protect critical infrastructure information, how to work with emergency response teams to provide information needed for response, without sharing other information that can't be protected.

This presentation is intended to explore the "need to know" tension with practical tips toward protection against dissemination of critical infrastructure information beyond the intent for which it was submitted. We will discuss laws including Homeland Security Act, FERC's "Critical Energy Infrastructure Information" designation, state-specific protections and requirements, such as Freedom of Information Acts' exemptions, as well as how to protect information already part of a public submission. This presentation should be of particular interest to those who are responsible for asset security and integrity management, emergency response personnel and training, communications and outreach professionals and legal groups responsible for asset protection. 

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If you have any questions or need any additional information, please contact us at 720-491-1173 or denise@becomekinetic.com  

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**please contact Denise Raymond at 720-491-1173 or denise@becomekinetic.com if you need additional group lines

Our Instructors


Doug Ford, Principal and Founder of Communica Public Affairs

Beth Minear, Esq. Vice President, Project Management Strategy, Contract Land Staff

Doug Parker, President, Earth & Water Strategies

Amber Pastoor, Manager, Project Planning, Large Projects, Enbridge, Inc.

Full Bios Here...